Welcome to our Webinar Library! This is a online listing of all of our recorded webinars for 2020. They are typically viewable only by members of ARCSI, a division of ISSA. At this time, they are available for all to view. In the near future, access to this will be limited to members of ARCSI. For more information about membership, visit us here.

Recorded for Your Benefit

ARCSI Webinars are a significant benefit of membership with ARCSI, a division. Typically held on Tuesdays at 1 pm EST, our webinars bring experts and thought leaders both in the residential cleaning arena and out to our members. Topics range from hiring and recruiting to training and operations.

Our new ARCSI Learning website allows members to access recorded versions of our webinars.

To register for an upcoming live ARCSI Webinar, click here.

Webinar Spotlight

What Can the ARCSI Learning Platform Do for Your Business?

Nov. 10, 2020

ARCSI launched a new online education and training platform this fall, featuring the Professional House Cleaning (PHC) Certification. Earning the PHC Certification illustrates that you are a professional in the residential cleaning industry. And as a professional, you not only understand “what” to do but “why.” The PHC Certification is a real training solution for house cleaning technicians.

Refresh Your Digital Strategy

Oct. 27, 2020

Our entire brand is built in cyberspace – from your website to your social media presence. Everything that your current customers and your potential customers know about you can be found online. Learn from presenter Zeynep Mehmetoglu how to make sure your clients see what you want them to see. Now could be a good time to look at your overall digital strategy and determine how you can get your business profile where you want it to be.

SCRUM – Twice the Work in Half the Time

Oct. 20, 2020

Liz Trotter is the founder and owner of American Maid Cleaning as well as an entrepreneur and leadership trainer based in Olympia, Washington. As a business consultant and employee engagement expert with Cleaning Business Builders, she brings more than 20 years of research and development in employee motivation programs, which she has shared with cleaning companies across the United States; many credit her programs – which have earned her an average employee retention tenure of 5+ years – with saving their business from closing.

Ask The Expert With Bruce Vance

Sept. 22, 2020

Surfaces, flooring, disinfectants, cleaning, chemistry, tools, equipment, etc.! There were already a number of details to consider with your residential cleaning company, but now with COVID-19, those details and questions have significantly multiplied. Bruce Vance, owner of Town & Country and our House Cleaning Technician (HCT) instructor.

Residential Marketplace:
Technology Showcase

Aug. 25, 2020
The marketplace boasts many software options. At ARCSI, we want to help you investigate many of these options. In this first “Residential Marketplace,” we are featuring software for your business. In our first installment of the “Residential Marketplace,” we highlight several software vendors that specialize in products for residential cleaning companies.

Software Vendors:
Compass WaveMaid Central,  Pipehire HRM ZenMaid

Surviving Covid-19 With Responsibility, Grace And Creativity

Aug. 18, 2020
The pandemic has been throwing a lot at employers this year – from understanding the coronavirus and its impact on your business to struggles with your employees. The challenges are immense – and with the end of this pandemic nowhere insight, you need to be prepared for everything that is being thrown at you. For example, how you can ensure that your business is prepared to survive this pandemic. Are you meeting all of the requirements necessary in the current environment? What do you do if any of your employees contract the virus? There is SO MUCH to consider but the best way to protect your business is to be prepared. Don Phin, Esq. will be joining us for this ARCSI Webinar to help you do just that.

3 Tricks To Improve Your Sales Close Rate

Aug. 11, 2020
Curt Kempton will share 3 things that you can start doing right away for free that will help you close more jobs at higher average ticket prices.

About Curt Kempton
Curt has worked with service professionals all over the world every day for the last 10 years to learn about the trends of selling services as well as the different strategies people are using to determine what is working and what is not.

The Pandemic Cleaning Stage: Pricing, Processes, Owner Engagement

Aug. 4, 2020
You do not need to be a residential cleaning service owner for more than a day to know that this industry has truly changed in the past five months, creating challenges for both seasoned and new residential cleaning companies. For many owners, they are back to Stage 1 (Existence) or Stage 2 (Survival), at best. Then there is the added challenge of an inadequate amount of reliable information regarding operating a residential cleaning service during a pandemic.

Add New Bi-Weekly Customers Without Offering Discounts

July 14, 2020
The overall strategy behind this business is to grow with regular, repeat customers. More specifically, your main focus should be on how to grow with more Bi-Weekly customers. Bi-Weekly customers allow you to create a route for your team where you can send the same team at the same time. During this webinar, I’ll teach you a new way to grow with more Bi-Weekly customers! Once you shift your focus to growing with Bi-Weekly customers, your business will explode!

Make The Most Of Your ARCSI Membership

June 24, 2020
You have taken the first step in building your business by joining ARCSI. Now, take the next step. In this complimentary webinar, ISSA Residential Cleaning Council Member Karina Neff will walk you through the advantages of your ARCSI membership, the benefits and services we offer, and how to engage with your community.

This webinar is a great orientation for new members. It is also a great resource for existing members to remind themselves of the many assets available!

Find Alternative Funding For Your Cleaning Business Now

June 23, 2020
The current COVID-19 pandemic has presented many problems to businesses, not the least of which is funding. How do you find money? How do you secure funds? There are many sources of funding available—if you know how to find them. The variables in your search are gold. In this complimentary webinar, Kedma Ough will help you understand target funding in a way that no one else ever has.

Ough was awarded the U.S. Small Business Association (SBA) Small Business Champion of the Year for her work helping women and minority-owned small businesses get access to funding.

Offer Your Employees A 401(k) Plan

June 9, 2020
In today’s marketplace, recruiting and retaining top talent is a priority. Make your business even more attractive to applicants with a 401(k) plan. Among the many new employee benefits in a program from ISSA is a 401(k) plan that you can offer your employees.

Watch this webinar with Mark Strefner, ISSA Member Employee Benefits Advisor. He will provide an overview of the new ISSA Turnkey 401(K) plan. Low cost – Hi-Tech- Cutting edge – easy to implement plan that will wow your employees and help them save for their futures. After health insurance, 401(K) retirement benefits are the most sought-after benefit by employees. Learn how you can leverage your membership with this outstanding program exclusive to ISSA membership.

Provide Your Employees With Healthcare With New Benefit From Issa

June 2, 2020
The costs of healthcare in this country continue to rise, so wouldn’t your business become an even more attractive workplace if you provided your employees with a healthcare benefit? With this new health care benefit exclusively for ISSA members, you can!

TJ Bullock, ISSA’s Member Employee Benefits Advisor, will walk you through the details of the new hybrid health insurance plan that features full medical with copayments and unlimited telemedicine.

Conquer Your Residential Cleaning Business

May 12, 2020
Systems are important for your business. How would your business change if you were able to delegate and automate more of your tasks that make up your day. In this special Hot Topic Webinar – and a preview of the Conquer Live Workshop coming at the ISSA Show North America in Chicago – Brandon Vaughn will help you see how you can make your systems work for you.

How To Thrive In An Uncertain Environment

May 5, 2020
How is the coronavirus impacting you? In this special ARCSI Virtual Round Table, watch Alonzo Adams, Carrie Knight, and Elena Ledoux answer questions and talk it out.

How To Pivot During A Crisis

Apr. 28, 2020
The coronavirus has presented disruption to businesses across the world at unprecedented levels. What can you do to take charge of your business and keep your team on track? Join Carrie Knight, owner of Maid Brigade of Tampa, for a discussion on how you can lead your team to success in the face of the pandemic.

Telemedicine Is A Virtual Reality!

Apr. 10, 2020

You’ve heard so much about telemedicine. In plain English, how does it work? Is it expensive? Where do you get it? Does it really work? And, an included special benefit that will surprise you! Learn this and more in a “bottom line, need to know” webinar!

Join TJ Bullock, ISSA’s Member Employee Benefits Advisor, on this special webinar. TJ will walk you through the details of this new benefit from ISSA.


Want To Add Commercial Cleaning To Your Existing Residential Business 

Mar. 21, 2020
Are you considering expanding your business to include commercial cleaning? Find out what you need to know and what you need to do from Sharon Cowan, CBSE, owner of Cleaning Business Consulting Group.

How Strong Is Your Background Check Program

Mar. 10, 2020

Background screening is a vital component in any onboarding process. That’s why it’s essential to maintain a program that is not only legally compliant but also delivers the information you need to make important hiring decisions.

Join background screening industry veteran Matt Garbincus, Intellicorp Records, and ISSA Affiliate member, as he discusses what you need to know and do to keep you compliant and ensure you receive a great return on your investment in background screening.

Price Increases! When, How Often, And How Much

Feb. 4 2020

Let’s talk Price Increases! One of the biggest issues that residential cleaning business owners face is PRICING – how much to charge, how to charge more and when to increase your prices, and of course how to keep your best customers when you do raise them. Take the guesswork out of pricing and get some proven answers from residential cleaning expert, Debbie Sardone on ARCSI’s February 4th Hot Topic Webinar. With over 35 years owning her own $1M+ cleaning company and a dozen years coaching hundreds of cleaning business owners, Debbie addresses the question head-on: “When, how often and how much should you be increasing prices?” Hear her answers and get ready to charge more for your services without losing your best customers.

How To Make 2020 Your Most Profitable Year Yet

Jan. 28th, 2020
Make 2020 your most organized, profitable, and rewarding year in business yet! Meaghan Likes, is a CPA and cleaning company owner, during this Hot Topic Tuesday she will walk you through a couple of very simple steps that you can take now that will set your business up for success in 2020.
Meaghan is co-owner of Jeff Likes Clean Windows & Gutters, a window washing & gutter cleaning company based in Davis, CA and Likes Accounting Company a bookkeeping, payroll and tax preparation firm serving exclusively small business clients across the US. Her passion is educating and mentoring other service-based businesses to be more profitable and successful.