Frequently Asked Questions

How does this course work?

The Professional House Cleaning (PHC) Program is a 7 class program that covers what every Professional House Cleaner should know, emphasizing “Professionalism” in everything you do. Each class ends with a “knowledge check” to test your skills and once all classes are complete, you can take the test to earn your Certificate of Completion.

Who is this program designed for?

This program is designed for House Cleaning Professionals; the people who are cleaning homes on a regular basis for pay. Regardless if one is a new hire or a seasoned professional they will find value in this program because it covers the “why’s” behind what we do and helps us see house cleaning as not merely a job but as a critical service and profession.

What makes PHC different from other training programs?

Most training programs tell your cleaning professionals the basics on what to do but fall short in giving them the necessary information to make the best decisions when the situation is more complex. The PHC program gives cleaning professionals the “why” behind what they do, leading to better decisions and higher commitment.

Does online learning work?

Face to face training is awesome, but it is expensive and tends to go to the back burner as soon as other business challenges pop up. Too often companies start a training program only to put it on hold then they become short staffed or are dealing with some other crisis. This happens because there seems to be no other choice, but in reality this just digs the hole deeper. One of the best things about online learning it is sustainable regardless of what is happening in the business. Simply enroll cleaning professionals in the program and they take classes when time permits. Each class ends with a quiz that we call knowledge checks, and students take an exam at the end to earn their certificate of completion. You have the ability to login and monitor the progress of your team.

How will this program help my House Cleaning Professionals?

Most people look as house cleaning as just a task. Most house cleaners do not appreciate the level of trust that is placed in them. PHC helps them understand why their jobs are important and gives them the technical knowledge to appreciate house cleaning as a profession. A Professional House Cleaner will perform at a higher level resulting in higher job satisfaction and creating the opportunity for professional growth within your company.

How will this program help my company?

Employee engagement starts with making sure everyone knows what is expected of them. It is also dependent on a culture that encourages them to learn and grow. PHC allows cleaning businesses to do this in a consistent and affordable way, regardless of the daily challenges cleaning companies face. Providing quality training to your cleaning professionals will improve employee retention, client retention and productivity as well as lower hiring costs.

Can I buy multiple seats for a discount?

Yes, when making your purchase simply enter the number of seats you want and the volume discount is applied automatically. The discount brackets are as follows:

6-15 courses for a 15% discount

16-25 courses for a 25% discount

26-50 courses for a 35% discount

51+ courses for a 50% discount

You have a year to use the seats once they are purchased, so you can save money by buying them in bulk and using them over the course of the year.

How do I enroll my Professional House Cleaners?

Each company will have a company administrator account. Through this account you can enroll students and track their progress. Enrolling cleaning professionals is easy, this video shows you how: How To Enroll a Student

Is there training for company administrators?

Yes, there are a number of videos that will help you manage the learning process for your company. You will find them here: Company Administrator Tutorials

How long do I have to use seat licenses once I purchase them?

Seat licenses are good for one year from date of purchase.

How do I reset my password?

It is easy to reset your password. This video explains how: How to Reset Your Password