Professional House Cleaning (PHC) Program



In the interest of creating a better educational and learning experience for you, we are switching online learning platforms.

To purchase new Professional House Cleaning Certifications, please visit the ISSA Online Learning Center.

Questions? Contact us at [email protected].

A certification is a credential that you earn to show that you have specific skills or knowledge. Earning the Professional House Cleaning (PHC) Certification illustrates that you are a professional in the residential cleaning industry. And as a professional, you not only understand “what” to do but “why.” The PHC Certification is a real training solution for house cleaning technicians.

This course is an online course that is broken up into 7 modules. Each class ends with a “knowledge check” to test your skills and once all classes are complete, you can take the test to earn your Professional House Cleaning Certification.


The discounts of our program when buying several courses are the following (discount applied in the shopping cart):

  • 6-15 courses receive a 15% discount
  • 16-25 courses receive a 25% discount
  • 26-50 courses receive a 35% discount
  • More than 51 courses receive a 50% discount

 Now Available 
Unlimited Pricing for the Professional House Cleaning Certification

For $500, certify an unlimited number of technicians on your cleaning team for three months (90 days). Learn more

Course Curriculum

  • Module 1.1 Introduction: Professional House Cleaning – Job Versus Profession; Responsibility, Trust, Respect & Recognition
    6 minutes
  • Module 1.2 Professionalism: Components of Professionalism – Commitment; Knowledge; Action; Results
    22 minutes
  • Module 1.3 Customer Service: Positive Impressions; Three Opportunities to Provide Good Customer Service
    25 minutes
  • Class 1 Study Guide
    5 minutes
  • Knowledge Check
    5 questions
  • Module 2.1 Basic Principles of Working Safely; PPE; Chemical Safety; Slip, Trip and Fall Prevention
    43 minutes
  • Module 2.2 How to Prevent Spread of Disease; BBP Safety; Fire Safety; Ergonomic Stressors; Vehicle Safety
    48 minutes
  • Class 2 Study Guide
    5 minutes
  • Knowledge Check
    15 questions
  • Module 3.1 Chain of Infection; Hygienic Cleaning/Targeted Hygiene; Standard Precautions; Microorganisms; Biofilm
    34 minutes
  • Module 3.2 Household Pests (Dust Mites, Cockroaches; Fleas; Bedbugs; Scabies; Rodents); Components of Dust
    26 minutes
  • Class 3 Study Guide
    5 minutes
  • Knowledge Check
    15 questions
  • Module 4.1 Soil and Contaminants/VOCs; Water Hardness/Limescale/Soap Scum; The pH Scale; How Soaps Work
    36 minutes
  • Module 4.2 Common Ingredients in Cleaning Chemicals; CHAT; Sanitizers and Disinfectants – Definitions and Labeling
    27 minutes
  • Module 4.3 Types of Sanitizers and Disinfectants; Dry Steam Vapor; On-Site Generation Cleaning Agents
    18 minutes
  • Class 4 Study Guide
    5 minutes
  • Knowledge Check
    15 questions
  • Module 5.1 Choosing a Chemical/pH; Floors & Surfaces; Carpets/Rugs; Metals; Countertops; Cabinets
    68 minutes
  • Module 5.2 Large/Small Appliances; Window Treatments; Furniture Finishes/Treatments; High Value/Delicate Items
    63 minutes
  • Class 5 Study Guide
    5 minutes
  • Knowledge Check
    15 questions
  • Module 6.1 Fundamentals of Quality; Service Quality; Common Service Quality Failures; Scope of Work
    15 minutes
  • Module 6.2 Standard Operating Procedures; Productivity Fundamentals
    22 minutes
  • Class 6 Study Guide
    5 minutes
  • Knowledge Check
    10 questions
  • Module 7.1 Types and Characteristics of Cleaning Chemical Products; On-Site Generation; Mixing & Diluting
    36 minutes
  • Module 7.2 Vacuum Cleaners – How They Work/Factors to Consider/Types; Mop Systems – Types/Pros & Cons
    37 minutes
  • Module 7.3 Types/Pros & Cons/ Care of Cleaning Cloths, Scrubbers, Brushes, Scrapers
    46 minutes
  • Module 7.4 Sponges; Dusters; Steam Cleaners; Aprons/Uniforms; Caddies/Totes/Buckets; Squeegees; Extension Poles; Ladders
    32 minutes
  • Class 7 Study Guide
    5 minutes
  • Knowledge Check
    10 questions
  • PHC Final Exam
    50 questions
  • Final Remarks
    2 minutes


I’m SUPER IMPRESSED with the PHC Program in Modern Cleaning!! You guys all did such a great job putting this together! I am up on Friday night taking the training for myself so that, if I like it, I can order a bunch for my staff before the coupon expires at midnight EDT. Wow! I’m blown away! I feel like doing this training the first few days of a new hires career with us, is REALLY going to set a tone for what we expect but more importantly, how they feel about the caliber of job they will have just started. Great training might be one of the biggest differences between what feels like a lousy job, and a respectable career. I want my employees to have pride in their job and respect us as their employer, and know we are willing to invest in them. This program is going to make a huge difference in our onboarding and retention. We SAY we are a professional company and we are the best, and we want a great culture, but we have to DO something to earn that respect. Seriously guys, thank you for making this program! I’m going to be really proud to add it to our onboarding and training program and looking forward to it reinforcing our professional culture and setting a great tone with newbies from day ONE!

Samantha Snider

Owner and CEO, Sun Life Maids

My staff and I have been taking the Professional House Cleaning Program offered by Modern Cleaning and it has been awesome! It covers everything that technicians need to know to perform their jobs at the highest level, while teaching safety measures, how to stay healthy and the science of cleaning. While most of our techs are well experienced, I think we all still had a lot to learn. I feel that this course will be very beneficial to new inexperienced technicians and help them to realize that this industry is very necessary to overall health and make them feel like they are true professionals.

Marlo McKelvey Kanipe

Owner and CEO, Deserved Comfort House Cleaning

The information I have been receiving through Modern Cleaning has been wonderful. Not only is the information well presented it relates to our business in many ways. I would recommend the cleaning classes to anyone in the cleaning business, even if you have been cleaning for awhile.

Lucia Smith

Manager, Cronin Cleaning

Frequently Asked Questions

How does this course work?

The Professional House Cleaning (PHC) Program is a 7 class program that covers what every Professional House Cleaner should know, emphasizing “Professionalism” in everything you do. Each class ends with a “knowledge check” to test your skills and once all classes are complete, you can take the test to earn your Certificate of Completion.

How does the course exam work?

There are 50 multiple choice questions on the Professional House Cleaning Certification exam. To pass the exam, student must have 80% correct.

Each student has three attempts to pass the course. If unable to pass the exam on three attempts, student must take the course again. You can receive a coupon to take the exam at a reduced rate of $49 by emailing [email protected] for the coupon code.

Who is this program designed for?

This program is designed for House Cleaning Professionals; the people who are cleaning homes on a regular basis for pay. Regardless if one is a new hire or a seasoned professional they will find value in this program because it covers the “why’s” behind what we do and helps us see house cleaning as not merely a job but as a critical service and profession.

What makes PHC different from other training programs?

Most training programs tell your cleaning professionals the basics on what to do but fall short in giving them the necessary information to make the best decisions when the situation is more complex. The PHC program gives cleaning professionals the “why” behind what they do, leading to better decisions and higher commitment.

Does online learning work?

Face to face training is awesome, but it is expensive and tends to go to the back burner as soon as other business challenges pop up. Too often companies start a training program only to put it on hold then they become short staffed or are dealing with some other crisis. This happens because there seems to be no other choice, but in reality this just digs the hole deeper. One of the best things about online learning it is sustainable regardless of what is happening in the business. Simply enroll cleaning professionals in the program and they take classes when time permits. Each class ends with a quiz that we call knowledge checks, and students take an exam at the end to earn their certificate of completion. You have the ability to login and monitor the progress of your team.

How will this program help my House Cleaning Professionals?

Most people look as house cleaning as just a task. Most house cleaners do not appreciate the level of trust that is placed in them. PHC helps then understand why their jobs are important and gives them the technical knowledge to appreciate house cleaning as a profession. A Professional House Cleaner will perform at a higher level resulting in higher job satisfaction and creating the opportunity for professional growth within your company.

How will this program help my company?

Employee engagement starts with making sure everyone knows what is expected of them. It is also dependent on a culture that encourages them to learn and grow. PHC allows cleaning businesses to do this in a consistent and affordable way, regardless of the daily challenges cleaning companies face. Providing quality training to your cleaning professionals will improve employee retention, client retention and productivity as well as lower hiring costs.

Can I buy multiple seats for a discount?

Yes, when making your purchase simply enter the number of seats you want and the volume discount is applied automatically. The discount brackets are as follows:

6-15 courses for a 15% discount

16-25 courses for a 25% discount

26-50 courses for a 35% discount

51+ courses for a 50% discount

You have a year to use the seats once they are purchased, so you can save money by buying them in bulk and using them over the course of the year.

How do I enroll my Professional House Cleaners?

Each company will have a company administrator account. Through this account you can enroll students and track their progress. Enrolling cleaning professionals is easy, this video shows you how: How To Enroll a Student

Is there training for company administrators?

Yes, there are a number of videos that will help you manage the learning process for your company. You will find them here: Company Administrator Tutorials

How long do I have to use seat licenses once I purchase them?

Seat licenses are good for one year from date of purchase.

How do I reset my password?

It is easy to reset your password. This video explains how: How to Reset Your Password